Colorado Energy has ceased to be an energy supplier. Ofgem, the energy regulator, has
appointed Shell Energy Retail Limited as the new supplier for its customers.

Shell began supplying energy to all of Colorado Energy’s customers on 17 October 2021.

Shell will contact customers over the coming days and again in a few weeks when the
transfer has been completed and their accounts have been fully set up.

Customers don’t need to worry – their supplies are secure. Funds that former and current
customers have paid into their accounts will be protected if they are in
credit and Shell will contact customers if they need to determine the amount of any
outstanding balance. Domestic customers will also be protected by the energy price cap
when being switched to Shell.

Current and former customers who are in debit to Colorado Energy should wait to hear
from Shell or Colorado Energy’s administrators who will talk to them about repayment
arrangements.

Ofgem’s advice to Colorado Energy’s customers is not to switch, but to sit tight and wait
until Shell has been in touch. This will help make sure that the process of handing
customers over to Shell and honouring any credit balances is as hassle free for
customers as possible.   

Colorado Energy customers can access more information
at https://www.shellenergy.co.uk/blog/post/welcome-colorado-daligas-pure-planet-
customers.

If you have a power cut, please contact 150 to be put through to your local power
distributor. If you think you can smell gas or have a gas leak, please contact the 24-
hour National Gas Emergency hotline on 0800 111 999.

If customers need additional support, Citizens Advice and Advice Direct Scotland can give
free, impartial help and advice.

Citizens Advice  
·       Call 0808 223 1133 or use their online webchat.  
·       For textphone, dial 18001      followed by the helpline number.  
Advice Direct Scotland
·       Visit the energyadvice.scot website  
·       Call 0808 196 8660 or use their online webchat  
·       Email energyadvice.scot
Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.