Emergency Numbers

In Case of Emergency

Power Cut?
If you have a power cut call:
105
Smell Gas?
If you can smell gas call:
0800 111 999
Not an Emergency?
If you have an issue that is not urgent
Emergencies

Gas Emergencies

Can you smell gas or think you might have a gas leak?

  • Open all doors and windows to let the gas escape.
  • Check all your gas appliances are switched off.
  • Call the 24-hour national gas emergency hotline on
    0800 111 999.
  • Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches.
  • Do not smoke, light a match or use any other kind of naked flame.

If you are worried that fumes containing carbon monoxide are escaping from a gas appliance, then call the 24-hour national gas emergency hotline on 0800 111 999.

Emergencies

Power Cut

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or a dangerous situation you will need to contact the operator for your area – you can find their number on your statement. However, before phoning them it’s worth checking a few things:

  • Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
  • Check if your neighbours are affected – if they are its more than likely there is a problem with the local network and you will need to contact your network operator.

Call 105 or your local network operator on the number below.

Local Network Operators

Network
Emergency Number
East England – UK Power Networks
0800 783 8838
East Midlands – Western Power Distribution
0800 056 8090
London – UK Power Networks
0800 028 0247
North West England – Electricity North West
0800 195 4141
West Midlands – Western Power Distribution
0800 328 1111
Northern East England – Northern Powergrid
0800 668 877
North Wales, Merseyside & Cheshire – Scottish Power
0800 001 5400
North Scotland – S&S Energy
0845 300 999
South Scotland – Scottish Power
0800 092 9290
South East England – UK Power Networks
0800 783 8866
Southern England – S&S Energy
0800 072 7282
South Wales – Western Power Distribution
0800 052 0400
South West – Western Power Distribution
0800 365 900
Yorkshire – Northern Powergrid
0800 375 675